Thank you for visiting our website and considering us for your flower delivery needs in Finsbury Park and surrounding areas. The following Terms and Conditions outline the basis upon which you may place orders with us via our online platform. These Terms and Conditions govern the delivery of flower arrangements and related products to customers within Finsbury Park and neighbouring locations. By placing an order on our site, you agree to be bound by these terms, so please read them carefully before making a purchase.
These Terms and Conditions apply to all users and purchasers who wish to order flowers for delivery throughout Finsbury Park and the nearby areas we serve. If you place an order, you confirm that you are at least 18 years old and capable of entering into a legally binding contract.
1. Placing an Order
Orders for flower delivery in Finsbury Park are made by selecting your desired products and adding them to your online shopping basket. Completion of the checkout process includes confirming your delivery details and preferred payment method. You are responsible for ensuring the accuracy and completeness of all details provided, especially the delivery address and recipient information.
2. Order Confirmation
Once you have submitted your order, you will receive an automated acknowledgment confirming the details of your order. Please note that this confirmation does not constitute acceptance of your order. We reserve the right to accept or decline your order request at our discretion. Acceptance takes place once your order is processed and prepared for dispatch. If we are unable to fulfil your order for any reason, such as stock availability or issues with payment processing, we will inform you as soon as possible and provide a full refund if appropriate.
3. Amendments
If you wish to make changes to your order after it has been placed, please contact us as soon as possible. While we strive to accommodate amendments, this may not always be possible once the order is being processed or has been dispatched.
1. Areas Covered
We provide flower delivery across Finsbury Park and neighbouring areas. Please check our delivery pages for information on precise locations served. If your delivery location is outside our regular area, please contact us before ordering to confirm availability.
2. Delivery Times
We aim to deliver your flowers on your selected date. However, delivery times cannot be guaranteed due to unforeseen circumstances such as traffic or adverse weather. Same-day delivery and specific time slots may be available for orders placed within specified timeframes; please refer to our delivery information on the website for details.
3. Delivery to Third Parties
If flowers are being delivered to a third party (e.g., a hospital, workplace, or other venue), it is your responsibility to check any restrictions or procedures in place. We are not responsible for delays or non-delivery resulting from incorrect information, incomplete addresses, or if premises refuse acceptance.
4. Non-Delivery
If we are unable to deliver due to recipient absence or inability to access the premises, we will attempt to redeliver or leave the flowers with a neighbour, where possible, and leave a delivery notification. If redelivery is not possible, you may be liable for additional delivery charges or collection arrangements may be made.
All flowers and arrangements are subject to availability. In rare cases, particular varieties or colours may be unavailable due to seasonal factors or supply chain issues. We reserve the right to substitute items with similar products of equal or higher value and quality, ensuring that the overall style and character of your chosen bouquet are maintained. If a significant substitution is required, we will attempt to notify you in advance.
1. Pricing
All product prices are listed in Pounds Sterling (GBP) and include applicable UK VAT. Delivery charges are stated separately, and the total price (including any additional services) will be visible before payment is made. We reserve the right to update our prices at any time; however, your order will be charged at the price displayed at the time of purchase.
2. Methods of Payment
Payment for online flower delivery can be made using the methods displayed at checkout. Orders are only processed once payment has been successfully received. We use secure third-party payment processors to protect your financial information.
3. Payment Security
All payment transactions made through our website are encrypted using secure protocols to safeguard your details. We do not store your card information.
1. Orders for Perishable Goods
As flowers are perishable goods, the right to cancel under standard distance selling regulations does not always apply. However, if you wish to cancel your flower delivery order for Finsbury Park, please contact us as soon as possible. Cancellations received before the order is prepared for dispatch or delivery may be eligible for a refund. Once your order has entered the preparation or delivery phase, cancellation and refund may not be possible.
2. Customer Amendments
We will do our best to make adjustments to your order on request, but changes may not be feasible if your order is already being processed or has left our premises.
3. Refusal and Cancellations by Us
We reserve the right to cancel or refuse your order for reasons including but not limited to: product unavailability, payment issues, delivery restrictions, or fraudulent activity. Where payment has been made, you will receive a full refund if we cannot fulfil your order.
1. Quality Policy
We are committed to delivering fresh, high-quality flowers to our Finsbury Park customers. Should you have any concerns with the products delivered, please contact us within 24 hours of receipt. If flowers arrive in poor condition or not as described, we will offer, at our discretion, a replacement, partial refund, or full refund, provided that evidence (such as a photo) is supplied.
2. Exemptions
Please note that our perishable products (flowers and arrangements) are exempt from the statutory 14-day cooling-off period. Damaged, wilted, or non-fresh flowers resulting from incorrect handling or not following provided care instructions will not be eligible for refund or replacement.
1. Service Scope
Our liability for losses resulting from the provision of flower delivery services is strictly limited to the purchase price of your order. We accept no liability for losses arising from lateness, non-delivery, or interruptions caused by situations outside our reasonable control (such as force majeure events, strikes, or natural disasters).
2. Exclusions
We do not accept liability for indirect, consequential, or special losses (including but not limited to: loss of profit, business, goodwill, or data) resulting from your use of our services. Nothing in these terms will limit or exclude our liability for death or personal injury caused by negligence or for fraudulent misrepresentation.
We shall not be liable or responsible for any failure or delay in performance of our obligations under these Terms and Conditions caused by events outside our reasonable control. These may include, but are not limited to, strikes, fire, flood, extreme weather, or failures of telecommunications networks.
All content displayed on our website, including (but not limited to) product images, text, and graphics, is our intellectual property or that of our licensors. You may use the website for the purpose of placing orders, but any reproduction, alteration, or commercial use without permission is prohibited.
Your privacy is of utmost importance to us. Personal information provided when placing orders is processed in accordance with applicable UK data protection laws. Please review our Privacy Policy for further information on how your information is collected, stored, and used.
All transactions, agreements, and contracts entered into for flower delivery in Finsbury Park and any disputes or claims arising from or in connection with them (including non-contractual disputes or claims) shall be governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend or update these Terms and Conditions at any time without prior notice. Any changes will take immediate effect upon publication on our website. Continued use of our website and services will be deemed acceptance of the amended terms.
If any provision within these Terms is found to be invalid or unenforceable, the remainder of these Terms shall not be affected and will remain in full force and effect. No waiver by us of any right or breach of these Terms will be considered a waiver of any subsequent right or breach.
If you have questions about these Terms and Conditions, require support with your order, or need further clarification, please use the contact form provided on our website. Our team is dedicated to delivering excellent customer service throughout the entire process of your online flower delivery in Finsbury Park and the surrounding areas.
Note: These Terms and Conditions are intended for customers ordering flower delivery in Finsbury Park and adjacent areas covered by our online service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Finsbury Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Finsbury Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
