Flower Delivery Finsbury Park Privacy Policy

Name: FLORIST CHOICE £100
Brand: Flower Delivery Finsbury Park
Price: 100.00 GBP
Availability: InStock

Privacy Policy Overview

This Privacy Policy explains how Flower Delivery Finsbury Park collects, uses, protects, and retains your personal data. It applies to all customers placing orders for flower delivery from Finsbury Park and its surrounding districts, in compliance with the General Data Protection Regulation (GDPR).

What Data We Collect

When you order from Flower Delivery Finsbury Park, we may collect and process the following types of personal data:

Identity Data: Your name and, if applicable, the recipient’s name.
Contact Data: Address details for delivery, billing address, and occasionally, company name (if provided).
Communication Data: Phone number and/or other contact information you provide during the ordering process.
Order Details: Information related to your flower order, delivery instructions, and messages included with flowers.
Payment Data: Payment transaction details, excluding full payment card information which is handled securely by our payment processors.
Usage Data: Interactions with our website, order history, and preferences.
Technical Data: IP address, browser type, operating system, and other technology on the devices you use to access our website.

Lawful Basis for Processing Your Data

We process your personal data based on the following lawful grounds as defined by GDPR:

Contractual Necessity: To process, fulfil, and manage your order, including delivery and customer support. Without this data, we cannot provide you with the requested flower delivery services.
Legal Obligation: To comply with applicable legal obligations, such as tax and accounting regulations.
Legitimate Interests: To improve our services, prevent fraud, and conduct business analytics. We always balance our legitimate interests with your rights and freedoms.
Consent: Where required, for sending marketing communications. You may withdraw your consent at any time.

How We Use Your Personal Data

Your personal data is used for the following purposes:

To process flower orders and deliver them to the intended recipient.
To communicate with you about your order or respond to your enquiries.
To process payments through secure, third-party processors.
To manage our relationship with you as a customer, including feedback and surveys.
To improve our website, services, and customer experience.
To comply with legal, regulatory, or tax obligations.
For fraud detection and prevention.

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Typically, personal data linked to orders is kept for up to seven years to comply with statutory requirements. After this period, data is securely deleted or anonymized.

Data Processors

To fulfil your orders and run our business operations, we share relevant personal data with trusted third-party data processors. These processors act strictly under our direction and only process data for the specific purposes outlined in this policy. Our main categories of processors include:

Payment Processors: To handle secure transactions and prevent fraud. We do not store your full card information on our own servers.
Delivery Partners: To deliver your order to the correct address.
IT and Website Service Providers: To host the website, provide analytics, and maintain security measures.

All data processors are required to comply with GDPR and maintain high standards of privacy and data security.

Your Data Protection Rights

You have the following rights concerning your personal data under GDPR:

Right of Access: You may request confirmation and details about the data we hold on you.
Right to Rectification: You can ask us to correct errors or incomplete data.
Right to Erasure: You may request the deletion of your personal data in certain circumstances.
Right to Restrict Processing: You can restrict the processing of your data under certain conditions.
Right to Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to specific types of data processing, such as direct marketing.

To exercise these rights, please contact us using the contact form provided on our website. We will respond to your request within a reasonable timeframe and in accordance with GDPR requirements.

Security Measures

We take the security of your personal data seriously. Appropriate technical and organizational measures are in place to protect your information from unauthorized access, disclosure, alteration, or loss. These include secure servers, encryption of payment data, and restricted access to your personal data.

International Data Transfers

As a general policy, we store and process your data within the United Kingdom and the European Economic Area (EEA). If it is ever necessary to transfer your personal data outside these areas, we ensure that adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

Policy Changes

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or our business practices. We encourage customers to review this policy periodically. Any significant changes will be communicated clearly on our website.

Contact and Complaints

If you have any questions or concerns about this Privacy Policy or your data, please contact us using the online form on our website. You also have the right to lodge a complaint with the relevant data protection authority if you believe your rights have been violated.